Privacy Policy

PRIMART.LK – PRIVACY POLICY

Primart.lk understands that your personal data is important to you and that you care about how it is collected, used, shared, and protected. We are committed to handling your personal data responsibly and in accordance with applicable laws when you use our platform, services, website, mobile applications, or interact with us.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By clicking “Sign Up”, “Login”, “I Agree”, “Place Order”, or similar confirmations on Primart.lk, you acknowledge that you have read, understood, and agreed to the collection, use, disclosure, storage, and processing of your personal data as described in this Privacy Policy.

1. INTRODUCTION

1.1 Who We Are

Primart.lk is an online marketplace and e-commerce platform operated as a subsidiary of Priyantha Distributors, a hardware distribution company based in Sri Lanka.

In this Privacy Policy, references to:

• “Primart”, “we”, “our”, or “us” refer to Primart.lk and its parent company Priyantha Distributors.
• “Platform” refers to our website, mobile applications, and related digital services.
• “Services” refers to all products, services, features, and functions provided through the Platform.

1.2 Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you:

• Visit or browse our Platform
• Create an account
• Purchase products
• Sell products (if applicable)
• Communicate with us
• Use any services offered through Primart.lk

This policy applies whether you are a registered user or simply visiting the Platform.

1.3 Updates to This Policy

We may update this Privacy Policy from time to time due to legal, technical, or business changes. Updated versions will be posted on the Platform.

Your continued use of our Services after changes are posted constitutes your acceptance of those changes.

2. PERSONAL DATA WE COLLECT

2.1 Definition of Personal Data

Personal data means any information that can identify you directly or indirectly.

2.2 Information You Provide to Us

Depending on how you use our Platform, we may collect:

(a) Identity and Profile Information

• Name
• Email address
• Phone number
• Username and password
• Delivery and billing address
• Profile information
• Photos or content you upload

If you are a seller or business partner, we may also collect:

• Business name
• Company registration details
• Tax information
• Banking details

(b) Transaction Information

• Order details
• Payment information
• Purchase history
• Delivery information
• Billing details

(c) Usage Information

• Pages visited
• Browsing behaviour
• Device type
• IP address
• Login activity
• Platform interactions

(d) Marketing and Communication Data

• Preferences for receiving promotions
• Feedback and survey responses
• Customer support conversations
• Chat or email history

(e) Location Data

We may collect approximate location data to support delivery services and improve user experience.

2.3 Information Collected Automatically (Cookies)

We may use cookies, pixels, and similar technologies to:

• Improve website performance
• Personalise content
• Analyse user behaviour
• Enhance security
• Provide relevant advertisements

You may control cookies through your browser settings, but disabling them may affect Platform functionality.

3. HOW WE COLLECT YOUR DATA

We collect data when you:

• Register an account
• Place an order
• Browse our Platform
• Contact customer service
• Subscribe to newsletters
• Participate in promotions or surveys
• Use payment services
• Communicate with us via social media or third-party services

We may also receive information from:

• Delivery partners
• Payment providers
• Marketing partners
• Service providers
• Affiliates and business partners

4. HOW WE USE YOUR PERSONAL DATA

We use your data for the following purposes:

4.1 Providing Services

• Processing orders and payments
• Delivering products
• Managing your account
• Providing customer support
• Managing returns and refunds

4.2 Platform Improvement

• Analysing user behaviour
• Improving website functionality
• Developing new features and services
• Conducting research and analytics

4.3 Communication

• Sending order updates
• Responding to inquiries
• Providing service notifications
• Sending marketing communications (with consent)

4.4 Security and Legal Compliance

• Preventing fraud
• Verifying identity
• Enforcing terms and policies
• Complying with legal obligations
• Protecting users and business operations

5. DISCLOSURE OF PERSONAL DATA

We may share your data with:

• Delivery and logistics partners
• Payment service providers
• Technology service providers
• Marketing partners
• Regulatory authorities (when required by law)
• Business partners and affiliates
• Professional advisors

We do not sell your personal data to third parties.

6. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Primart.lk does not store full credit or debit card details unless required for transaction processing and permitted by law.

7. DATA SECURITY

We implement appropriate technical and organisational security measures to protect your data from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Withdraw consent
• Object to certain processing
• Request data portability

Requests can be made using the contact details below.

10. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. CHILDREN’S PRIVACY

Primart.lk does not knowingly collect personal data from children under 18 without parental consent.

12. INTERNATIONAL DATA TRANSFERS

Your data may be processed or stored outside Sri Lanka when using third-party service providers. We ensure appropriate safeguards are in place.

13. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact:

Primart.lk
A subsidiary of Priyantha Distributors
Email: [Insert Email]
Phone: [Insert Number]
Address: [Insert Address]

14. CONSENT

By using Primart.lk, creating an account, or making a purchase, you consent to the collection, use, disclosure, and processing of your personal data as described in this Privacy Policy.